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Sections:

 BCSS Setup | Excess Paper Feed | Install Printer | Reinstall Printer | Support | Test Print | Troubleshooting

To test the printer, go to Control Panel, Devices and Printers. Right click on the printer listing. Select Printer Properties and click on Print Test Page. If print fails, call POS-X support at 800-790-8657 or chat or complete a service request at http://www.pos-x.com/request.aspx.

Clear Problems. Some malfunctions can be cleared by shutting the printer off, rebooting the computer and turning the printer back on. Print Spooling (or Pooling) is turned off by default and should be left off.

Adjust Print Size. In BCSS, go to File then Program Setup then Printers. In the Print Receipts section, change the Header and Text Fonts as needed.

Adjust Print Density. Make print darker. See page 12 of the User's Guide. (Note that the dip-switch settings are named 'Baud rate selection'.) Both switches 'off' is dark.

Messages on Receipts. Any string of characters (up to 50) entered in the Email and Website fields in Program Setup (General tab) will appear on 3" sales receipts. For example: 'All Sales Final'.

Logo on Receipts. A 250 x 250 pixel image of a logo can be printed on receipts. Go to Start > All Programs > THERMAL PRINTER > WinLogoMaker and refer to the printer manual for instructions.

Print Copies. In the Control Panel, right click on the POS-X listing and select Printing Preferences then click on the Advanced tab. Click on '1 Copy' and set the desired # of copies to print.

Check these settings for the EVO Thermal Receipt Printer:

  1. Click on Start then Control Panel.
  2. Click on Devices and Printers (Printers in XP).
  3. Right click on VENDOR THERMAL PRINTER.
  4. Select Properties.

  5. Click on the Advanced tab.
  6. Click on Printing Defaults.
  7. Click on Advanced.
  8. Set paper size to 80 x 297 mm[TXX]:

  9. Click OK then OK again to close the Defaults Screen.
  10. On the Advanced tab, select 'Print directly to the printer', then click Apply.
  11. Click on Printer Commands.
  12. Uncheck all options to Open Cash Drawer. (BCSS will send an 'open drawer command'.)
  13. For 'Cut the paper' use the drop-down arrow and select 'No Feed'.

  15. Click Apply.
  16. On the General tab, click Print Test Page (lower right). A test receipt should print. If it does not, call for free tech support at POS-X, 800-790-8657 .
  17. Click OK to exit setup.
  18. Test the settings in BCSS by printing sales receipts.

Print Professional-Looking Receipts with BCSS and POS-X EVO Thermal Receipt Printer

BCSS Deluxe, Diamond and Virtual support receipt printers. Intro does not.

 

The EVO Thermal Receipt Printer 'silently prints' 1-ply receipts using thermal heat technology. On the BCSS Sales Invoice Screen, selecting 'Save, Preview, Print' prints the receipt. The printer has a jam-free autocutter. It has swappable interface cards and drop-in paper loading. (Brochure) (Driver) (Driver Installation Video) (Forum) (Manual) (Support/Repair Requests) (3-Year Warranty)

Each printer is shipped with a manual, sample roll paper, a USB cable and an AC power adapter. Shipping is free in the lower 48 states and Canada. Additional shipping charges may apply elsewhere.

Sample Receipt (Please refer to the printer manual for instructions for adding a logo.)

 

Thermal receipt printers use thermal paper.

The store information entered In BCSS (Program Setup, General tab) will appear on the sales receipt.

The email-address and website fields can be blank or they can contain any information, like "All Sales Final", "Thank you for shopping with us", etc.

Go to Control Panel, Printers. Right click on 'VENDOR THERMAL PRINTER' and select Properties for settings like printing multiple copies of the receipt and making the print lighter/darker, etc. (See the printer manual.)

Paper Specifications: Paper width: 82.5mm; Roll diameter: Max. 83.0mm, Thickness: .065 to .1mm

Multiple copies may be printed by setting the number desired in the printer's properties settings. Go to Control Panel, Devices and Printers. Right click on the printer listing and select Properties.

Is a Dedicated Receipt Printer Necessary?

Patrons of consignment stores know they are purchasing used merchandise. They have the opportunity to inspect items before purchase and they understand that items are being sold 'as is'. They typically accept (if not expect) a 'no-return policy' so in many cases, it is not necessary to print a receipt. Moreover, many customers are satisfied with the credit-card transaction receipt. Of course hand-written receipts would also be acceptable for purchases with few items.

Every edition of BCSS has a built-in receipt that can be printed in the Excel Invoice format with any laser-style printer on a full sheet of paper, which may be sufficient for an occasional receipt, making a costly thermal receipt printer ($284) unnecessary.

In Diamond and Virtual Specials the thermal LABEL printer can be substituted for the thermal RECEIPT printer for $100 more, so money is being invested in a printer that will be used more frequently. The labels will be cheaper (about 1c each). They will be easier to produce and they will look more attractive. (Deluxe does support a thermal RECEIPT printer but not a thermal LABEL printer.)

To substitute the LABEL printer for the RECEIPT printer on the order page, place a 1 in the box named 'Special/Label Printer'.

Printer Support

Before using the printer with BCSS, it must be able to successfully print a self-test receipt. Please refer to the printer's manual for setup, configuration and use. (The manual may be viewed online at http://www.pos-x.com/downloads/EVO-RP1_MANUAL.pdf.) POS-X support may be reached at http://www.pos-x.com/request.aspx and 800-790-8657 .

BCSS printer support begins after the printer is working properly. (See instructions below.)

Installation Notes:

Installation Procedures:

  1. Remove the printer from the box and connect it to the PC's USB port. (Note that on some PCs the USB ports on the back or front of the computer may not be functional. If the self test does not work, trying using a different port.)
  2. Reboot the computer and tap the F8 key before the Windows screen appears.
  3. Under Advanced Boot Options, select 'Disable Driver Signature Enforcement'.
  4. Download the (http://www.pos-x.com/downloads/Thermal.exe) and save it to the Desktop. (Don't select Run on the download screen.)
  5. When the download completes, click on Open Folder.
  6. Right click on the installation file and select 'Run as Administrator'.
  7. Click Next.
  8. Click on VENDOR THERMAL PRINTER.
  9. Click on Installation.
  10. Select the correct Windows edition.
  11. Uncheck Rebooting and click OK.
  12. Go to the Control Panel.
    • For XP, select Printers and Faxes.
    • For Vista select Printers.
    • For Win7 select Device and Printers.
  13. Right click on VENDOR THERMAL PRINTER and select Properties.
  14. On the Ports tab change the port to the highest-numbered USB port and click Apply.
  15. Go to the General tab and print a test page.

    See Troubleshooting if the test print failed.

  16. Configure BCSS for the printer. (See next section.)
  17. Print a test receipt in BCSS.
    1. Open BCSS.
    2. RIGHT click on a sale in the Sales Work Area and select Print.
    3. If a sale hasn't been entered press F6 to open a Sales Invoice.
    4. Enter a test item.
    5. Click 'Save, Preview, Print'. A receipt should print (and the cash drawer should open if one is attached to the printer).

Setting up the Receipt Printer in BCSS

BCSS needs to know which printer will be used for printing receipts. The printer can be a standard laser-style printer (for full-page receipts) or a receipt printer (for 3" roll-paper receipts).

  1. Open BCSS.
  2. Click on File on the Main Menu (then Program Setup):

    Click on Printers:

  3. To the right of Print Receipts use the drop-down menu and select 'VENDOR THERMAL PRINTER' or 'LK-TXX'.
  4. Click Save/Exit.
  5. Test the printer with BCSS by going to the Sales Work Area, selecting a sale then choosing Print Sale in the Sales-Work-Area Menu (lower left). A receipt should print.

Print a Graphic Logo on Receipts

  1. Create a 250 x 250 pixel .bmp (bitmap image).
  2. Go to Control Panel and select Devices and Printers.
  3. Right click on VENDOR THERMAL PRINTER and select Properties.
  4. Click on the Logo Selection tab.
  5. Click on Logo Download then Open File.
  6. Locate and select the .bmp image.
  7. Click on Upload (lower right). A message should appearing confirming the upload and stating that the device must be reset to make the image available for printing.
  8. Close the Upload Screen and reopen it to view the logo under 'Printed Image'.
  9. Adjustments can be made on the Logo-Selection Screen for positioning the logo. Enter a number in 'Number[1-255]' to activate the Start-Logo or End-Logo settings. Change these values to move the print position of the logo.
  10. Select Left, Center or Right from the drop-down menu.
  11. Click Apply and OK to close the window.

Printer Self Test

To test print a receipt:

  1. Go to the Control Panel and click on Printers. ((If there is no listing, download/install the printer from http://www.pos-x.com/downloads/Thermal.exe.)
  2. Right click on 'VENDOR THERMAL PRINTER' (or 'LK-TXX').
  3. Select Properties.
  4. On the General tab, click 'Print Test Page'.

If the self-test fails, check all the basics: Printer on? Paper fed correctly? Paper jam? Bad cord? At this point BCSS is not involved. Please call POS-X support at 800-790-8657 or complete a service request at http://www.pos-x.com/request.aspx.

Troubleshooting the EVO Thermal Receipt Printer

  1. Turn the computer and printer off.
  2. Turn the computer and printer on.

    If the problem persists:

    1. Make sure the printer is connected, turned on, has paper and no paper jams.
    2. If the printer won't open, paper particles may have accumulated. Slide the front plate off. Spin the white knob several times in the same direction to lower the blade and open the printer.
    3. Go to Start, Control Panel, Printers. If your printer is not listed in Control Panel/Printers, see Installing the EVO Printer Driver.
    4. Run a test print. (See the printer manual.)
    5. If the self test fails, test the cable (which connects the printer to the PC) with another piece of hardware that is known to work, or try another cable then self test again.
    6. In Control Panel, Printers, delete any printers that aren't being used.
    7. In the Control Panel, click on Device Manager and verify that there are no conflicts (yellow circles with black exclamation points). If there are, click on Start then Help and Support. Search Windows Help for 'conflicts'.
    8. In the Control Panel select Devices and Printers (or Printers in XP).
    9. Double click on VENDOR THERMAL PRINTER.
    10. Click on Printer (upper left) and click on ‘Cancel All Documents’.
    11. Click on Printer (upper left) and click on Properties.
    12. Click on Ports.
    13. Select a USB port that does not have a printer assigned to it.
    14. Click on the General Tab.
    15. Press Print Test Page. A receipt should print. If it does not please contact free POS-X support at 800-790-8657 .
    16. Open BCSS and print a sales receipt.

Problem: The printer was working. Now it isn't. Receipts print when the printer is turned off and back on.

Cause: Windows may be confused about what to do with print jobs: Print them right away or print them later.

Solution:

  1. Go to Control Panel and select Printers.
  2. RIGHT click on VENDOR THERMAL PRINTER. (That's the EVO Thermal Printer).
  3. Select Properties.
  4. Click the Advanced tab.
  5. Check 'Print directly to the printer'.
  6. Click Apply and OK.
  7. Retry printing a receipt in BCSS.

If there is a problem call POS-X support at 800-790-8657 or complete a service request at http://www.pos-x.com/request.aspx.

Power Management

  1. XP Pro, Vista and Windows 7 have 'Power Management'. If the printer has to be turned off and on to resume printing, try disabling power management on USB ports:
    1. Right click on My Computer and go to Properties.
    2. Click on Device Manager (or Hardware Tab then Device Manager).
    3. Expand the Universal Serial Bus Controllers.
    4. Double click the first USB Root Hub and go to the Power Management Tab.
    5. Uncheck 'Allow the computer to turn off this device to save power'.
    6. Do this for all USB Root Hubs.

If there's continued failure, the printer could be defective but before the delay of returning it or having it shipped for warranty repair, have a local technician test the printer. Often minor things are overlooked like printer connection, port settings, paper loading and jams, spooled print jobs and correct configuration. If a functional printer is returned for replacement or warranty, the hardware distributor will require that you cover all costs (which can be over $100).

Email Support (Add the domain name mm.st to your email program's Approved Senders List or White List to lessen the chance that spam filters will block our emails to you. (Instructions) For phone and remote PC help, contact: Joy Archer, enJoy Consigning Services, 972-898-7921 (NY), Email, or Kerri Samples, KLS Pro Setup, 912-245-7831 (GA), Email