|TSC Thermal Label Printers||Home Previous Top Next|
(Direct Thermal PRICE LABEL printing is available in BCSS Diamond and Virtual.)
Free Tech Support for Labels and Printers Please contact Barcode Warehouse at 888-422-9249 or, email Margie Benton for free help with labels and thermal label printers (purchased from them), or Josef for free TSC printer help at 909-525-9779, extension 101, or firstname.lastname@example.org
Use the Diagnostic Tool to recalibrate settings and restore default settings. If labels aren't centered, set the Gap Offset to zero.
|About TSC Printers | Diagnostic Tool | Downloads | Driver | Installation and Self Test | Thermal Labels | Print with BCSS | BCSS Labels Troubleshooting | TSC Troubleshooting | Diagnostic Tool Instructions | User's Guide | Video: Calibration | Video: Loading Labels|
When Changing Labels When loading the labels, the perforation should be just under the lip of the clam shell with the colored border barely showing. Printing one label should position the next label correctly using the vertical 1.19 x 3.38 label. Horizontal adjustment may be necessary to align print across the horizontal labels. Watch the Calibration Video.
The TSC TDP-225 is the equivalent of the Zebra 2824 printer which is known to work with BCSS. They both have a 2"-wide mouth and limit the labels that can be used with BCSS to horizontal labels 2-2.25" wide. The 244, 245 and 247 are recommended for more choices in label size and style.
Note: It is possible that the CD shipped with the TSC TDP-244, 245 or 247 printer will install the printer for XP only. Please download this file for installing the printer driver for Vista/Win 7/8.
Laptops: Use the same USB port each time. If the port is changed go to Start then Devices and Printers. Right click on the TSC, select printer properties and go to the ports tab. There should be another virtual printer port on the list. Select that one and the printer should print.
Thermal Label Printers
Thermal label printers are more expensive than laser-style printers ($350+ vs. $50+) but there are several advantages to using them:
TSC TDP-244, 245 and 247 Thermal Label Printer
The TSC printer has important advantages over Zebra printers:
TSC Installation and Self Test
The Quick-Start Guide and User's Guide are available online, as well as downloads for manuals, drivers, installation video and Windows dynamic library.
Test the Printer with BCSS
Proceed only if the printer self test was successful:
These printing options may be selected on the Inventory screen:
Bar Codes can be printed on all labels. Of course some labels are too small for bar codes plus all other information. 'Shop name' and 'discount price schedules' take up a fair amount of room. It is possible to reduce the size of print (the font size) on the Printers tab here in Program Setup.
The label choices here must match exactly the type and size of label loaded in the printer.
"Be careful when selecting 2.25 x 1.25. Both adhesive and non-adhesive are available in that size.)"
Reset the Printer and BCSS After Changing Labels
It should not be necessary to make changes in printer settings when changing labels but if labels are not printing correctly, use the TSC Diagnostic Tool to reset or 'calibrate' the printer:
1. Use the TSC Diagnostic Tool
2. Use the Power-on Utilities
There are three power-on utilities to set up and test hardware. These utilities are activated by pressing the FEED or PAUSE button and turning the printer on simultaneously. The utilities are listed as below:
Note: Please refer to the Calibration Video.
Install the label first. Press the FEED button and then turn the printer on. Do not release the FEED button until the printer feeds labels. The printer does the following:
Please refer to the TSC manual, section 3.5 "Self Test" and section 3.6 "Dump Mode" for more information.
There is a 'gap' between labels which the printer 'senses' to know where labels start and end.
The gap-sensor utility calibrates the printer's sensitivity for the gap. This may be necessary for two reasons:
Note: The ERR. LED may flash if the gap sensor is not calibrated.
Follow these steps to calibrate the gap sensor:
Note: Thermal hang tags are not separated by a gap, but by a black line. The black-mark sensor has fixed sensitivity and doesn't require calibration.
Printer initialization sets printer parameters to default values. It will not clear downloaded files resident in flash memory.
Follow the steps below to initialize the printer:
There are 3 programs involved in producing correctly-printed price labels. The 'core' program is Windows. The TSC software and the BCSS software are installed 'on' the Windows Operating System. All 3 programs must 'get it right' for correct labels to be printed. When things go sideways, it is often because the Windows or TSC software have gotten confused. Turn the printer off and back on periodically to refresh.
The Diagnostic Tool
TSC’s Diagnostic Tool is an integrated tool incorporating features that enable you to explore a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer status and settings in an instant, which makes it much easier to troubleshoot problems and other issues.
Laptops: Use the same USB port each time. If the port is changed go to Start then Devices and Printers. Right click on the TSC, select printer properties and go to the ports tab. There should be another virtual printer port on the list. Select that one and the printer will print.
Printer Doesn't Work - Labels Won't Print
If the printer doesn't print after it has been plugged in, connected to the computer, and has paper loaded -
Labels Don't Appear in the Print Preview
There is no print preview for thermal labels. When printing thermal price labels, Print Preview in Program Setup (on the General tab) can be turned off (but other print previews for things like invoices and reports won't show either).
Labels Aren't Printing Correctly
The most common cause is that the label type (adhesive, non-adhesive) and size selected in Program Setup doesn't match the label loaded in the printer. Watch videos for Calibrating the Printer and Loading Labels.
Labels Won't Print
The are numerous causes. The most common is that print jobs are 'stuck' in the printer queue. (Not a BCSS issue)
Print is Cropped
In Program Setup on the Printers tab, choose smaller font sizes for tear-off and/or stub settings.
Only One Label Prints
In BCSS click on Labels on the Main Menu. On the Labels Screen, check 'Quantity Greater than 0" (at the top) to print labels only for items in inventory, and check 'Label Quantity = Item Quantity' (lower left) to print multiple labels for items with quantity greater than 1.
Watch the Calibration Video.
The TSC TDP-244, 245, 247 Direct Thermal Label Printer
Standard 4 MB Flash Memory - 8 MB SDRAM - 200 MHz processor for fast printing in a 203 dpi resolution. Speeds up to 7 IPS (75% faster than the Zebra LP2844). Supports TSC, EPL (Eltron) and ZPL (Zebra) programming languages. Holds up to a 5” roll on a 1” core. Adjustable media sensor for use with gap, black mark and notch media. Bartender Ultralite labeling software. 2 year limited warranty (twice that of Zebra). USB 2.0/Parallel/Serial Features and Specs | Quick-Start Guide | Manual | Driver | TSC Website
For free email support, send us an email. For fee-based phone and remote-PC support please contact Russ Cox, Cox Technology Associates, 203-421-6471, email, or Joy Archer, enJoy Consigning Services, 972-898-7921, email