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What Does 'Updating' Mean?
Every software program is a work in progress. Improvements are made. 'Bugs' are fixed. Special situations are addressed. 'Updating' means installing the latest version of the software to obtain the most recent version.
'Updating' is different from 'upgrading'. The latter means to purchase a higher edition of BCSS (Deluxe, Diamond or Virtual).
Updating the software regularly will keep it fresh on your computer with the latest improvements. Perhaps as often as once per quarter, check the latest updates at https://www.bestconsignmentshopsoftware.com/updates.htm.
Please note that updates are free via email. (Complete instructions are provided for the required procedures.) Personal assistance via phone and remote PC connection are not included in free updates but such assistance is available ($29 with 'no complications' or additional work).
If you would like to have personal assistance for any reason, payment of the may be made online with a credit card online. Just click on 'Submit Payment' to proceed then send an email letting us know that the payment has been made and include the reason for the submission.
Edition and Version #
The software edition and version appear in the upper left corner in BCSS. In this example the edition is Diamond and the version is 6.0.1427:
To Update Your Program:
If your version number is 6.0.1399 or lower:
Please do not add/change data in BCSS until your files are returned to you. (You can look up information, print labels from existing entries, etc. but no new entries should be made and no existing data should be changed, so plan on doing an update when the program can be set aside for 24 hours or more. An opportune time might be after the close of business on the day prior to the day the shop is closed.)
If it has not been resolved send an email directly to Tech Support along with your name, shop name, BCSS edition (Intro, Deluxe, Diamond or Virtual) the error message(s) (if any) and the actions that produce the error. Please be specific. Tech support will return your files if corrections were needed, or reply stating that the database is ok.
If the version number of your program is higher than 6.0.1399:
Pay close attention to what your browser does next.
If the overwrite warning does not appear, you are not in the BCSS folder. Retrace the steps above to follow the correct procedure.
If the overwrite warning does not appear, you are not in the BCSS folder. Retrace the steps above to find the correct procedure.
If the issue has not been resolved, zip your last data file and send it to firstname.lastname@example.org along with your name, shop name, BCSS edition (Intro, Deluxe, Diamond or Virtual) the error message(s) (if any) and the actions that produce the error. Please be specific. Tech support will return your files with corrections. Please do not add, change or delete data until your files are returned to you. The program may be used to print labels, run reports, etc.
Support is free via email. For fee-based phone and remote-PC support please contact Russ Cox, Cox Technologies, 203-421-6471, Connecticut | email
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