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What Does 'Updating' Mean?
Every software program is a work in progress. Improvements are made to keep up with changes in technology. 'Bugs' are fixed. Special situations are addressed. 'Updating' means acquiring the latest version of the software to obtain the most recent version.
'Updating' is different from 'upgrading' - purchasing a higher edition of BCSS (Deluxe, Diamond or Virtual) to acquire more features.
Perhaps as often as once every six months, view the latest updates at https://www.bestconsignmentshopsoftware.com/update.htm to see if any new features are of interest.
Please note that updates are free via email during the week. (They are $29 on weekends (starting at 5 p.m. on Fridays) and holidays). Detailed simple instructions are provided for free updates. Personal assistance via phone and remote-PC access is not included in free updates and is available ($20/15 minutes, minimum of $29 per incident).
If you would like to have personal assistance, payment of the may be made online with a credit card. Click here. then click on 'Submit Payment' to proceed. Enter 29 for 'Amount' and click Submit. Once payment has processed, send an email letting us know that the payment has been made and include the reason for the submission.
The payment of $29 is for the expected time it takes on average to complete the update. Additional charges will apply for sessions exceeding 15 minutes.
Edition and Version #
The software edition and version appear in the upper left corner in BCSS. In this example the edition is Diamond and the version is 6.0.1427:
To Update Your Program:
If your version number is 6.0.3333 or lower:
After sending files to tech support please do not add/change data in BCSS until your files are returned to you. (You can look up information, print labels from existing entries, etc. but no new entries should be made and no existing data should be changed, so plan on doing an update when the program can be set aside for 24 hours or more. An opportune time might be after the close of business on the day prior to the day the shop is closed.)
If it has not been resolved send an email directly to Tech Support along with your name, shop name, BCSS edition (Intro, Deluxe, Diamond or Virtual) the error message(s) (if any) and the actions that produce the error. Please be specific. Tech support will return your files if corrections were needed, or reply stating that the database is ok.
If the version number of your program is higher than 6.0.3333:
Pay close attention to what your browser does next.
If the overwrite warning does not appear, you are not in the BCSS folder. Retrace the steps above to follow the correct procedure.
If the overwrite warning does not appear, you are not in the BCSS folder. Retrace the steps above to find the correct procedure.
If the issue has not been resolved, you might try the complete process again of uninstalling, reinstalling, restoring data and replacing the bcss.exe file. More times than not, correct procedures aren't followed. If an issue persists zip your last data file and send it to firstname.lastname@example.org along with your name, shop name, BCSS edition (Intro, Deluxe, Diamond or Virtual) the error message(s) (if any) and the actions that produce the error. Please be specific. Tech support will return your files with corrections. Please do not add, change or delete data until your files are returned to you. The program may be used to print labels, run reports, etc.
Support is free via email. For fee-based phone and remote-PC support please contact Sheri Pecorino, 409-937-4119, email.