What Does 'Updating' Mean?

Every software program is a work in progress. Improvements are made. 'Bugs' are fixed. Special situations are addressed. 'Updating' means installing the latest version of the software to obtain the most recent version.

'Updating' is different from 'upgrading'. The latter means to purchase a higher edition of BCSS (Deluxe, Diamond or Virtual).

Updating BCSS is free, and doing so regularly will keep BCSS fresh on your computer with the latest improvements. Perhaps as often as once per quarter, check the latest updates at http://www.bestconsignmentshopsoftware.com/updates.htm.

Please note that updates are free via email. (Complete instructions are provided for the required procedures.) Personal assistance via phone and remote PC connection are not included in free updates but such assistance is available ($29 with 'no complications' or additional work).

If you would like to have personal assistance for any reason, payment of the may be made online with a credit card at http://www.bestconsignmentshopsoftware.com/bcss-order.htm. Just enter 29 (without a dollar sign) in the field named 'Enter an Amount' and press the Blue Order Button to continue, then send an email letting us know that the payment has been made and include the reason for the submission.

Edition and Version #

The software edition and version appear in the upper left corner in BCSS. In this example the edition is Diamond and the version is 5.1.6170:

To Update Your Program:

If your version number is 5.1.6810 or lower:

1. Backup your data.
2. Press the Send-Data Button (upper right in BCSS) and wait for confirmation that 69 or 72 files have uploaded. (Your ISP may block the upload. If that happens see Send Data to Support.)
3. Send an email to zipfiles@mm.st along with your name and BCSS edition (Intro, Deluxe, Diamond or Virtual). Put your shop's name in the subject line after 'Update'.
4. Include a note that you wish to update and have uploaded your files. (In some email programs the message will be entered.)

   Please do not add/change data in BCSS until your files are returned to you. (You can look up information, print labels from existing entries, etc. but no new entries should be made and no existing data should be changed.)

5. Go to the download page and save the appropriate installation file to the Desktop.
6. When files have been returned to you, run the installation file to uninstall BCSS.
7. Reboot the computer.
8. Run the installation file again to reinstall BCSS.
9. Unzip the file that was sent to you from tech support to C:\BCSS.
10. Restart BCSS. The new update will have been applied. If you were experiencing a difficulty prior to the update, check to see that the problem has been resolved.

If it has not been resolved, zip your last data file and send it to zipfiles@mm.st along with your name, shop name, BCSS edition (Intro, Deluxe, Diamond or Virtual) the error message(s) (if any) and the actions that produce the error. Please be specific. Tech support will return your files with corrections. Please do not use BCSS until your files are returned to you.

If the version number of your program is higher than 5.1.6810:

1. Close BCSS.
2. Click on the link below that matches your BCSS edition (shown in the upper-left corner in BCSS):

   

   Intro Deluxe Diamond Virtual Used Books

   http://www.resell4.me/intro/bcss.exe http://www.resell4.me/deluxe/bcss.exe http://www.resell4.me/diamond/bcss.exe http://www.resell4.me/virtual/bcss.exe http://www.resell4.me/diamond/bcss.exe

3. Pay close attention to what your browser does next.

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   For Internet Explorer: This message bar will appear at the bottom of the screen:

   

   1. Click on the down arrow to the right of Save.
   2. Select Save as:

      

   3. On the left, under Computer, click on Local Disk (C:). (Your C: drive may have a different name.)

      

   4. Double click on the BCSS Folder.

      

   5. Click on Save.
   6. Answer 'Yes' to overwrite the existing file.

      If the overwrite warning does not appear, you are not in the BCSS folder. Retrace the steps above to find the correct procedure.

   7. Close the window.
   
   FireFox or Google Chrome will place the file in the Windows download folder. When the download finishes:
   1. Click on Start.
   2. Click on Downloads.
   3. Find the file just downloaded (named bcss or bcss.exe)
   4. Right click on that file.
   5. Select Copy.
   6. On the left, under Computer, click on Local Disk (C:). (Your C: drive may have a different name.)

      

   7. RIGHT click on the BCSS Folder.

      

   8. Select Paste.
   9. Answer 'Yes' when asked if the existing file should be overwritten.

      If the overwrite warning does not appear, you are not in the BCSS folder. Retrace the steps above to find the correct procedure.

   10. Close the window.

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4. Restart BCSS. The update will have been applied. If there was an issue prior to the update, check to see that it has been resolved.

If it has not been resolved, zip your last data file and send it to zipfiles@mm.st along with your name, shop name, BCSS edition (Intro, Deluxe, Diamond or Virtual) the error message(s) (if any) and the actions that produce the error. Please be specific. Tech support will return your files with corrections. Please do not use BCSS until your files are returned to you.

Support is free via email. For fee-based phone and remote-PC support please contact Joy Archer, enJoy Consigning Services, 972-898-7921, email or Russ Cox, Cox Technology Associates, 203-421-6471, email