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Best Consignment Shop Software Website: https://www.bestconsignmentshopsoftware.com / Support: 409-937-4119

What Does 'Updating' Mean?

Every software program is a work in progress. Improvements are made to keep up with changes in technology. 'Bugs' are fixed. Special situations are addressed. 'Updating' means acquiring the latest version of the software to obtain the most recent version.

'Updating' is different from 'upgrading' - purchasing a higher edition of BCSS (Deluxe, Diamond or Virtual) to acquire more features.

Perhaps as often as once every six months, view the latest updates at https://www.bestconsignmentshopsoftware.com/update.htm to see if any new features are of interest.

Recent Changes

Please note that updates are free via email during the week. (They are $29 on weekends (starting at 5 p.m. on Fridays) and holidays). Detailed simple instructions are provided for free updates. Personal assistance via phone and remote-PC access is not included in free updates and is available ($20/15 minutes, minimum of $29 per incident).

If you would like to have personal assistance, payment of the may be made online with a credit card. Click here. then click on 'Submit Payment' to proceed. Enter 29 for 'Amount' and click Submit. Once payment has processed, send an email letting us know that the payment has been made and include the reason for the submission.

The payment of $29 is for the expected time it takes on average to complete the update. Additional charges will apply for sessions exceeding 15 minutes.


Edition and Version #

The software edition and version appear in the upper left corner in BCSS. In this example the edition is Diamond and the version is 6.0.1427:


To Update Your Program:

If your version number is 6.0.3333 or lower:

  1. Backup your data.
  2. Press the Send-Data Button (upper right in BCSS) and wait for confirmation that all files have uploaded. (Your Internet Service Provider may block the upload. If your version is 'older' there may be no Send-Data Button. If either applies, or you can't access BCSS, see Send Data to Support. )
  3. Send an email to zipfiles@mm.st along with your name and BCSS edition (Intro, Deluxe, Diamond or Virtual). Put 'Update' in the subject then your shop's name and city (exactly as it appears in Program Setup on the General tab).
  4. Include a note that you wish to update and that your files have uploaded.

    After sending files to tech support please do not add/change data in BCSS until your files are returned to you. (You can look up information, print labels from existing entries, etc. but no new entries should be made and no existing data should be changed, so plan on doing an update when the program can be set aside for 24 hours or more. An opportune time might be after the close of business on the day prior to the day the shop is closed.)

  5. Go to the download page and save the appropriate installation file to the Desktop.
  6. When files have been returned to you, run the installation file to uninstall BCSS.
  7. Reboot the computer.
  8. Run the installation file again to reinstall BCSS.
  9. Unzip the file that was sent to you from tech support to C:\BCSS.
  10. Scroll down to 'If the version number of your program is higher than 6.0.3333' and follow the procedure for replacing the BCSS application file (named bcss.exe).
  11. Restart BCSS. The new update will have been applied. If you were experiencing a difficulty prior to the update, check to see that the problem has been resolved.

If it has not been resolved send an email directly to Tech Support along with your name, shop name, BCSS edition (Intro, Deluxe, Diamond or Virtual) the error message(s) (if any) and the actions that produce the error. Please be specific. Tech support will return your files if corrections were needed, or reply stating that the database is ok.


If the version number of your program is higher than 6.0.3333:

  1. Close BCSS.
  2. Click on the link below that matches your BCSS edition (shown in the upper-left corner in BCSS):

    Intro
    Deluxe
    Diamond
    Virtual
    Used Books
    http://www.resell4.me/intro/bcss.exe
    http://www.resell4.me/deluxe/bcss.exe
    http://www.resell4.me/diamond/bcss.exe
    http://www.resell4.me/virtual/bcss.exe
    http://www.resell4.me/diamond/bcss.exe
  3. Pay close attention to what your browser does next.


    For Internet Explorer: This message bar will appear at the bottom of the screen:

    1. Click on the down arrow to the right of Save.
    2. Select Save as:

    3. On the left, under Computer, click on Local Disk (C:). (Your C: drive may have a different name.)

    4. Double click on the BCSS Folder.

    5. Click on Save.
    6. Answer 'Yes' to overwrite the existing file.

      If the overwrite warning does not appear, you are not in the BCSS folder. Retrace the steps above to follow the correct procedure.

    7. Close the window.
    8. Restart BCSS. The update will have been applied. If there was an issue prior to the update, check to see that it has been resolved.

    FireFox or Google Chrome will place the file in the Windows download folder. When the download finishes:
    1. Click on Start.
    2. Click on Downloads.
    3. Find the file just downloaded (named bcss or bcss.exe)
    4. Right click on that file.
    5. Select Copy.
    6. On the left, under Computer, click on Local Disk (C:). (Your C: drive may have a different name.)

    7. RIGHT click on the BCSS Folder.

    8. Select Paste.
    9. Answer 'Yes' when asked if the existing file should be overwritten.

      If the overwrite warning does not appear, you are not in the BCSS folder. Retrace the steps above to find the correct procedure.

    10. Close the window.
    11. Restart BCSS. The update will have been applied. If there was an issue prior to the update, check to see that it has been resolved.

If the issue has not been resolved, you might try the complete process again of uninstalling, reinstalling, restoring data and replacing the bcss.exe file. More times than not, correct procedures aren't followed. If an issue persists zip your last data file and send it to zipfiles@mm.st along with your name, shop name, BCSS edition (Intro, Deluxe, Diamond or Virtual) the error message(s) (if any) and the actions that produce the error. Please be specific. Tech support will return your files with corrections. Please do not add, change or delete data until your files are returned to you. The program may be used to print labels, run reports, etc.


Support is free via email. For fee-based phone and remote-PC support please contact Sheri Pecorino, 409-937-4119, email.