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Support: 972-898-7921

Getting Help with Windows and Computers

You've encountered an error while using BCSS. The 3 likely causes (which are not part of the BCSS program) are Microsoft Windows, your computer and/or corrupted data files.

By following the steps below, you will be able to determine the cause of the problem and whom to contact for help.

A common cause of computer problems is poor (or no) virus and Internet security protection. If you are using any anti-virus other than ESET (including Norton, PC-cillin and Kaspersky) there's a pretty good chance your computer has been compromised. If you are using free anti-virus software you most assuredly have computer infestations. Download and run a free scan from ESET: http://www.anrdoezrs.net/click-2267374-10857306.

Another common cause of computer problems is poorly-maintained computers. Run Windows Updates (see Windows Help) and download and run the free scan from Advanced System Optimizer http://get.esellerate.net/get/ALP92589666/default.htm?skuid=SKU8991693020&affid=AFL9534385278&at=&pt=

A third cause of problems is anti-virus software. It may be necessary to add 'bcss.exe' to allowed programs in your anti-virus program. (See the program's help section for guidance.)


Where to Get Help

POS-X Equipment (including setup/installation): Press F1 while viewing BCSS and scroll down on the left in the manual to Printers then click on POS-X Printers, or call POS-X at 800-790-8657 .

Epson Printers (including setup/installation): Press F1 while viewing BCSS and scroll down on the left in the manual to Printers then click on Epson Receipt, or call Epson at 562-276-1314 .

Other Hardware: Contact the provider or maker of the equipment.

Windows and the FoxPro Database:

BCSS Support:

We are last on the list for a reason: When our software can't function as it should, the causes are usually virus infections or computer or Windows-related issues, all of which are not supported by us, but these services can help determine the cause and find solutions:


Do It Yourself: Determine the Cause / Find a Solution

  1. In BCSS, click on Utilities then Rebuild Database Indices. If that doesn't clear the issue, proceed to the next step.
  2. Restore data. Back up your data then restore a set of data files dated just prior to the date of the problem appearing. If the problem goes away, then your current data files are corrupted and need to be repaired. (See Repair Damaged Data Files below.)
  3. Restore Windows to a previous date. (Click on the Start Button and Select 'Help and Support' then click on System Restore for instructions.) If this resolves the problem Windows Restore will display the change(s) that were made after the 'restore point' that may have caused interference with BCSS. (Windows Restore is completely reversible and there's no risk of losing any work or data.)
  4. Troubleshoot the computer.

Troubleshoot Your Computer

  1. Check your PC's resources. Right click on Computer (often found by clicking on the Start Button) or on My Computer (often on the Desktop) and select Properties. Here's a sample of a portion of the Properties Screen:

    A local PC shop can easily diagnose your computer and make recommendations for generating more speed and efficiency. Computers that are always crashing and interfering with normal operations probably need to have Windows reinstalled to refresh the installation and update Windows to Windows 7/8 Professional.

  2. If your PC runs slower than it should, take a look at PC Maintenance. If your computer is crashing for freezing, see https://www.bestconsignmentshopsoftware.com/maintain.htm.
  3. Protect your computer from viruses and hacks. Don't use free anti-virus programs (Kaspersky, Avast, AVG). Use ESET Smart Security.
  4. Run a free scan of your computer for problems using Advanced System Optimizer. Download the free trial from: http://get.esellerate.net/get/ALP92589666/default.htm?skuid=SKU8991693020&affid=AFL9534385278&at=&pt=

    After download close the browser window of instructions. The Smart PC Scan Screen should be present and ready. Select Deep Scan and click the blue Start Smart PC Care button.

    ASO will check for junk files and folders, disk drive fragments, spyware and malware, privacy traces, outdated/missing drivers, Windows Registry errors and fragments. At the end of the scan, you'll see a report of its findings. Click the orange Register Now button to purchase the program and repair the errors.

  5. Run Scandisk periodically to repair bad hard-disk sectors. Go to Start then Run and type chkdsk /f. (There is a space before the forward slash.) Click OK. Windows will scan the hard drive for errors, repair them and present a report of its findings. (See Windows Help.)

Repair Damaged Data Files

Your data is stored in the FoxPro database on your hard drive (at C:\BCSS). There are a number of causes of data corruption: no electrical surge protection, hard shutdowns, power failures, program interruptions, bad disk sectors, failing components, etc. Our 'free support' doesn't include fixing something we didn't break but we can help fix it.

Here are the steps for data repair:

  1. Send us your data files:
  2. Go to https://www.bestconsignmentshopsoftware.com/bcss-order.htm. Enter 29 in the field named 'Enter an Amount' and press the Blue Order Button to remit $29 using a credit card. Send an email to support if you prefer another payment method.
  3. We will return the files to you (usually within 24 hours) with instructions for updating BCSS and installing your repaired files. If you need assistance with updating, contact Joy Archer at 972-898-7921.

Reduce the possibility of data damage by following these practices:


Support is free via email. For fee-based phone and remote-PC support please contact Joy Archer, enJoy Consigning Services, 972-898-7921, email

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