|Zebra Label Printers||Home Previous Top Next|
(Thermal PRICE LABEL printing is available in BCSS Diamond and Virtual.)
Free Support for Labels: Barcode Warehouse at 888-422-9249 or email Margie Benton
Free Support for Zebra: Zebra at 847-634-6700 or ipccTechSupport@zebra.com
Laptops: Use the same USB port each time. If the port is changed go to Start then Devices and Printers. Right click on the TSC, select printer properties and go to the ports tab. There should be another virtual printer port on the list. Select that one and the printer will print.
|BCSS Troubleshooting | Print with BCSS | Thermal Labels | Zebra Drivers | Zebra Installation | Zebra Support | Zebra Troubleshooting|
Thermal Label Printers
Direct Thermal Printers use a thermal print head that applies heat to a chemically-treated paper, creating lines, text and graphics. The labels are up to 4" wide with 4 pips and 203 dpi.
The disadvantages of thermal labels are that they fade with age and will turn black if exposed to heat or strong sunlight (not a concern to most consignment stores), and the print head must also be replaced periodically.
Thermal label printers are more expensive than laser-style printers ($300+ vs. $50+) but there are several advantages to using thermal label printers:
The TSC TDP-225 and Zebra 2824 Thermal Printer print on 2.0 and 2.25-wide labels only.
Turn the printer off before opening the lid. It has been suggested that the printhead is light-sensitive and exposing it to light may cause the printer to lose its calibration.
Our experience has been that there are far more problems with Zebra printers than TSC. We cannot support Zebra printers that were not purchased from us.
The Zebra Direct Thermal LP 2844 or ZDesigner GC420d Label Printer
With BCSS the Zebra is used to print price tag labels which may be printed a few at a time as needed, so labels are not wasted.
Zebra USB Installation
Please read these instructions carefully before attempting to install or connect the printer to the computer.
Printer Self Test
Test the Printer with BCSS
Proceed only if the printer self test was successful:
The label choices here must match exactly the type and size of label loaded in the printer.
(Be careful when selecting 2.25 x 1.25. Both adhesive and non-adhesive are available in that size.)
Labels Don't Appear in the Print Preview
There is no print preview for thermal labels. When printing thermal price labels, Print Preview in Program Setup (on the General tab) can be turned off (but other print previews for things like invoices and reports won't show either).
Labels Aren't Printing Correctly
The most common cause is that the label type (adhesive, non-adhesive) and size doesn't match the label loaded in the printer.
Labels Won't Print
Check the spelling of the printer name in Control Panel/Printers. The name of the Zebra listing must be exactly Zebra LP2844 (or 2824) (with 2 spaces between 'Zebra' and 'LP') . If the CD provided with the printer is used for installation, this spelling should be correct.
The are numerous causes. The most common is that print jobs are 'stuck' in the printer queue. (Not a BCSS issue)
Prices Don't Appear on the Label
If the Discount Schedule is being printed on the price label, it is because 'Show discount price schedule on pricing labels' is selected in Program Setup, Inventory. The first price in the Discount Schedule is the Current Price.
Complete Discount Dates and Prices can only be printed on labels that are large enough. They cannot be printed on jewelry labels or 2 x 1 or 3 x 1.25 labels.
Print is Cropped
In Program Setup on the Printers tab, choose smaller font sizes for tear-off and/or stub settings.
Only One Label Prints
In BCSS click on Labels on the Main Menu. On the Labels Screen, check 'Quantity Greater than 0" (at the top) to print labels only for items in inventory, and check 'Label Quantity = Item Quantity' (lower left) to print multiple labels for items with quantity greater than 1.
By default the 2844 or ZDesigner GC420d is in 'page mode' which is correct for the new FoxPro version of BCSS. Please make sure the 2844 or ZDesigner GC420d is not in 'line mode'.
Two Ways to Reset (Calibrate) the Printer:
Online Tech Support
Zebra Printer Drivers
Zebra Customer Support:
Direct Email Contact: ipccTechSupport@zebra.com
United States and Canada, +1 847 634 6700 or +1 866 230 9494
Europe, call the US at +001 847 634 6700
Asia Pacific, +65 6858 0722
Latin America, +1 847 634 6700
For free email support, send us an email. For fee-based phone and remote-PC support please contact Joy Archer, enJoy Consigning Services, 972-898-7921, email or Russ Cox, Cox Technology Associates, 203-421-6471, email