| Best Consignment Shop Software Frequently-Asked Questions |
Updating BCSS
Check for the latest version at http://www.bestconsignmentshopsoftware.com/updates.htm. To update, back up your data first, uninstall BCSS and download the latest version. If your PC is not connected to the Internet, download from a PC that is and burn the setup.exe file to a CD. Use the CD to install. CD updates are available ($15) from support or 901-837-9155 or order online.
BCSS is best viewed if screen resolution is set to 1024x768 (or greater). This is strongly recommended. Also, when BCSS is first opened, resize windows to your liking.
What do I do first?The setup wizard should have guided you through setup after installation of BCSS. If not, please select Files, Program Setup in BCSS. Enter 'default information' such as your shop name, address, sales-tax. Each time a new consignor or inventory item is entered, this information will be automatically entered to reduce manual data entry and errors.
Will installing the unlock code destroy my data?
No. All data input into the 30-day demo will be saved. Back up data every day, if not more often, and always back up data before uninstalling BCSS.
How can consignors, inventory, and sales numbers be arranged in numerical or alphabetical order?
Click the headers in the Grid to sort data. Click the header again to reverse the sort order (A-Z, Z-A).
How do I print an inventory list for just one consignor?
Go to the Inventory Work Area. Under Define Report, Consignor, select the consignor from the dropdown menu. Under Printer Reports, press Inventory List.
Can inventory be entered without entering a consignor?
Yes. Create a House Account to represent yourself or your shop.
How can old inventory be deleted?
Go to Top Tool Bar, Inventory, Batch Delete Inventory. Set the date prior to which data should be deleted. Click OK. A message will appear confirming the deletions.
Can a different consignor % be assigned to each inventory item?
Yes. Batch edit inventory can be accessed on the Top Tool Bar, Inventory, or the Inventory Work Area Local Tool Bar, or the Items Tab in the Consignors Details Area. Single item edit can be accessed on the Inventory Local Tool Bar or the Items tab in the Consignors Details Area.
After clicking on an icon, nothing happens.
The screen that should have appeared may be 'minimized'. Look for an icon for the screen in the system tray at the bottom of the computer screen and select it. Alternatively, hold the Alt Key down and hit the Tab Key (repeatedly in necessary).
Icons / Tool Bars Aren't Visible
Icons and tool bars can be toggled off and on. Right-click the Top Tool Bar and choose which are to be shown.
Almost all error messages are computer deficiencies - a missing driver or component, lack of disk space or memory, needed computer maintenance and program updates. A healthy computer and operating system are vital for all software programs to function properly.
If your computer isn't performing as it once did, try downloading Windows Updates -
http://v4.windowsupdate.microsoft.com/en/default.asp. Many computer problems are related to outdated Windows software and lack of maintenance. In addition, here are some basic necessary computer maintenance steps for recovering your computer's resources -
>http://www.bestconsignmentshopsoftware.com/maintenance.htm.
Any error message related to Windows can be found by searching the Microsoft Knowledge Base http://support.microsoft.com/default.aspx. The Microsoft web site is a great place to get acquainted with your computer's Operating System. (Windows 95/98/2000/ME/XP are 'operating systems'.)
Any error referring to letters like VFP, ODBC, OLE DB - are related to FoxPro-Database Driver errors. (The FoxPro driver is needed so that BCSS may communicate with its database.)
FoxPro Driver Solution:
For 95/98/ME/2000 -
- Download and install Microsoft Data Access Components (MDAC) version 2.5 located at http://www.microsoft.com/downloads/details.aspx?FamilyID=c57692e9-dde7-4a60-b586-5d4fd6794db6&displaylang=en. On the BCSS CD, select MDAC_TYP-2.5.exe.
BCSS has been rigorously tested to provide maximum performance. As with all software, however, there will be an occasional imperfection. Please email us with bug reports or suggestions or call customer support or 901-837-9155.