Subject: Sending Data
This email explains how and when to send data files to
tech support, and how to backup and restore data.
There are many problems with computers (and other
software programs) that interfere with proper BCSS function. Before reporting
problems to support, scroll down and read FREE PROBLEM FIXES.
Known Issues:
Microsoft Office 2007
conflicts with BCSS. Uninstall MSO and replace it with the free office suite: http://openoffice.org.
Kaspersky and McAfee anti-virus
can prevent BCSS installation files from downloading and/or running. Make
settings in those programs to allow BCSS or it’s easier to replace them with
Microsoft’s free Security Essentials:
Internet Explorer 9 goes
overboard with security. User Firefox or Google Chrome.
Extra Receipt Printer Feeds
are prevented by setting ‘Cut the paper’ to ‘No Feed’ on the Printer-Commands
tab in the printer’s properties (Control Panel > Devices and Printers >
Right click on the printer listing > Properties):
(If the cash drawer is in
use, uncheck all boxes related to it.)
Send Data to
Support
The program cannot be used once data files have been sent
to support, so send files after the close of business on the day before the
shop will be closed. If the shop is open every day, send the files after the
close of business prior to the least busy day. Of course if the program is
unusable send the files right away.
The easiest way to send data to tech support is to press
Send Data (upper right corner in BCSS).
A confirmation message must appear confirming 69 files uploaded. (Any other
number of files would be an incomplete upload.) When the upload is complete,
send an email to zipfiles@mm.st along with your name, shop name, error messages
(if any) and details about the issue, including actions taken that produce the
issue and any records involved. Please be specific.
This method will not work reliably with a wireless,
dialup, satellite or other form of slow Internet service. If you have DSL or
better and the upload times out, contact the ISP and ask why they are not
allowing the upload.
The most common causes of delays are:
1. Incomplete data files: After pressing the Send-Data
Button, be sure to wait for a message confirming that all 69 data files have
been uploaded. If ‘Connection failed’ appears, tell your ISP that files cannot
be uploaded using their service and insist that they fix it. (This is not a
failing of BCSS.)
2. Lack of details about the issue(s): After uploading or
sending data files to tech support, send an email to zipfiles@mm.st and include
your name, shop name, error messages (if any) and specifics about what actions
are taken that produce the difficulty.
If the Send-Data Upload Fails…
Make a backup of the data files. Zip (compress) the data
backup folder. (Watch a video: http://windows.microsoft.com/en-us/windows7/compress-and-uncompress-files-zip-files)
Send the zipped folder to zipfiles@mm.st along with your
name, shop name, (email address(es) for returning files to you and/or others), error messages (if any) and details about the
issue, including actions taken that produce the issue and any records involved.
Please be specific.
No Internet Connection at the Shop
Make a backup of the data files, zip the folder and save
it to a flash drive. Take the flash drive to a computer with an Internet
connection and attach the zipped file to an email to zipfiles@mm.st along with
your name, shop name, error messages (if any) and details about the issue, including
actions taken that produce the issue and any records involved. Please be
specific.
Email Fails
Some email services (especially free ones like Yahoo,
MSN, AOL, Gmail) won’t allow transmission of relatively small files (less than
2 MB). Other email services won’t allow the sending of larger files (20-30MB).
Go to http://www.yousendit.com (or any similar free service for transferring
large files, http://www.google.com/search?q=send+large+files) and use the free
service to send an email to zipfiles@mm.st along with your name, shop name,
(email address(es) for returning files to you and/or others), error messages (if any) and details about the
issue, including actions taken that produce the issue and any records involved.
Please be specific.
Email Files to Yourself
Make a backup of the data files and zip the backup
folder. Email the zip file to your email address. Keep in mind that free email
services (like Yahoo, MSN, AOL, Gmail) may block the sending or receiving of
any attachment.
Another way is to create a backup of the data files on a
flash drive and take that to another computer for import into BCSS. (See below.)
Restoring Data from an Email Attachment
Open the email with the zip-file attachment. Follow the
email program’s procedures for downloading and saving the zip file to the
Desktop. Right click on the zip file and choose ‘Extract All’. Accept the default
location (on the Desktop, in a new folder by the same name as the zip file
name) suggested for the extraction. Open BCSS. Select Restore Database under
Utilities (upper right corner in BCSS)
and locate the extracted files. Select that folder and click Save.
Restoring Data from a Flash Drive (Pen Drive, Thumb
Drive, USB Stick)
Plug the flash drive into the remote computer. Close any
screens that may pop up. Open BCSS. Select Restore Database under
Utilities (upper right corner in BCSS)
and locate the extracted-files folder. Select the folder and click Save.
FREE PROBLEM FIXES
for BCSS version 5.1.5876 and higher:
Here’s how to determine if BCSS is the cause of a
problem, or if it’s the database (separate from BCSS) or if it’s something else
(the computer or another software program):
1. Make absolutely certain that you have a complete
backup of the current data files.
2. Uninstall BCSS.
3. Reboot the computer and log in as Administrator.
4. Download and install BCSS from http://www.bestconsignmentshopsoftware.com/kapersky.htm
(Be sure to run the installation as Administrator.)
5. Reboot the computer and log in as Administrator.
6. Download and save the current BCSS application file to
the BCSS Program Folder (like C:\BCSS). These are the links for downloading:
Deluxe: http://www.resell4.me/deluxe/bcss.exe
Diamond: http://www.resell4.me/diamond/bcss.exe
Intro: http://www.resell4.me/intro/bcss.exe
Virtual: http://www.resell4.me/virtual/bcss.exe
7. Run BCSS as Administrator. (Right click on the BCSS
Desktop icon and choose 'Run as administrator'.)
8. Restore the current database.
9. If the problem persists, restore a database from a
date prior to the date of the problem arising.
If the problem is resolved at step 9, there’s an issue with
the current database (which must be sent to tech support for repair). Follow
the steps at the beginning of this email for sending files to tech support.
Payment for repair may be made online with a credit card at
http://www.bestconsignmentshopsoftware.com/bcss-order.htm. Just enter 29
(without a dollar sign) in the field named 'Enter an Amount' and press the Blue
Order Button to continue.
If the problem is not resolved after step 9, there's an
issue with the computer, Windows, the network (if you have one) or another
software program. You can contact us for assistance, but servicing programs
other than our own is not part of 'free support'. Be prepared to pay a minimum
of $29 for each support session. (As an alternative a local IT tech could be
contacted.)
FREE PROBLEM FIXES
for BCSS versions lower than 5.1.5876:
The database needs to be adjusted to the current format.
Follow the steps at the beginning of this email for sending files to tech
support.
OUR 'FREE SUPPORT'
AGREEMENT
We agree to fix any issue and provide written
instructions for BCSS free of charge. Fixes, updates and instructions will be
provided via email and written documentation.
We can provide fee-based support for:
1.
Computers, networks and other programs
(including Windows).
2.
Hardware
a. If hardware was purchased through us,
please contact the manufacturer for free support. POS-X: 360-738-8433; TSC:
909-525-9779; Epson: 562-276-1314; Zebra: 847-634-6700. A printer must be able
to successfully self test before attempting to use it with BCSS. The
manufacturer will assist with setup, configuration and testing.
b. If hardware was purchased elsewhere,
please contact the provider.
3.
‘Extra work’ including transferring the program
and data to another computer, repairing data files, reissuing unlock codes.
4.
Phone and remote PC assistance are provided by
independent service providers. Please contact Joy Archer, enJoy Consigning
Services, 972-898-7921 (NY) or enjoybundles@gmail.com or David Squires, CMX
Solutions 800-448-1436 (MI), international: 001-906-370-0836, david@cmxsolutions.biz,
cmxsolutions.biz/bcss, Monday-Friday from 9-8 (EST) and Saturday
10-3, or for SE Asia: Murray White, SBARC,
64-9-372 9749 (NZ), cell: 021-956 460, murray@sbarc.co.nz
Best Software Support