Send Your Data Files to Tech Support

Step 1. Zip (Compress) Data Files

Files on your computer (like BCSS data files) can be zipped (compressed) into one file that will be smaller in size than the total of all data files (for faster transmission over the Internet).

Always make certain you have at least one good backup of your data files. (For instructions, press F1 in BCSS to open the User's Guide and at the top, to the right of Data, click on Backup.

Procedure:

1. Click on the Start Button.
2. Click on Computer (My Computer in XP).
3. Click on C:\
4. Click on Program Files.
5. RIGHT click on the BCSS folder. (Do not open it.)
   
6. Select Send To.
7. Select 'Compressed (zipped) folder'. (Wording will vary.)
8. A variety of things can happen next, depending upon the zipping program on your computer. If a Wizard opens, note where the file will be placed so you can find it. Type in a name like myshopname-date. In Win7, a new file will be created in the same folder. Just enter a name like myshopname-date.

This procedure placed a new file on your computer which contains all of your data files. The next step is equally as easy.

Step 2. Send the Zipped File to Tech Support

To avoid problems with free email services and large data files, use the free service at https://www.yousendit.com to transmit your file to tech support:

On the YouSendIt Site:

Enter your email address in the From field. Enter zipfiles@mm.st in the To field. Click on Select File. Find the new zip file and click on it. Verify the filename. Click on the arrow to the left of Subject. Type your shop's name. Click on the arrow to the left of Message. Enter details about the issue and your name. Previewing the message is optional. Press 'SEND IT' (red arrow).

It is very important that you verify that tech support has received your files. Leave the YouSendIt window open until you see confirmation that the transmission was successful. It's good practice to send another email to tech support with your name, shop name and a note that your data files using YouSendIt.

In most cases tech support will return your files to you with instructions for applying the repaired files, or they will report that no changes were necessary.

While you are waiting, BCSS can be used to do anything that does not involve adding or editing data (like printing labels for existing inventory records, looking up information, etc.).

Changes to data will be lost if your existing files are replaced by the files returned to you.

Most of the time data files are returned within 24 hours.

Other Topics:

Computer Maintenance Tips for Consignment Stores
Why does my computer run so slowly?
Why is my computer crashing?

Need Help?:

• Joy Archer, enJoy Consigning Services 972-898-7921, NY email
  
  BCSS Support, Computers, Hardware, Windows