How to Accept Items on Consignment (Step-by-Step)

Step-by-Step: Accepting Items on Consignment

A professional intake process protects your shop, earns trust, and prevents loss. Here’s how to do it right from day one.

Step 1: Greet the Consignor and Explain Your Intake Process

• Have clear signs or flyers showing what you accept (brands, seasons, categories, condition).
• Welcome the consignor, ask if it’s their first time, and briefly review your policies.
• Provide intake forms or a digital check-in via consignment software.

Step 2: Inspect and Sort Items in Front of the Consignor

• Examine every item for stains, odors, excessive wear, or missing pieces.
• Return any items you decline immediately and explain your “why” kindly, focusing on shop policies.
• Check for damage, working zippers, buttons, and verify electrical items (if applicable) are safe and functional.

Step 3: Complete Consignor Agreement and Intake Form

• Record contact info, item count, item descriptions, payout terms, and shop policies on your agreement.
• Review the agreement together and answer questions.
• Sign both copies, give one to the consignor, keep one for your records.

Step 4: Tag, Label, and Store Accepted Items

• Tag each item with price, consignor ID/intake number, date, and item description. Pre-printed barcodes save time if using software.
• Use color-coded tags for special promotions or returns if needed.
• Store items safely in your intake zone, ready for cleaning (if needed), pricing, and display.

Step 5: Explain Shop Policy on Payouts and Unsold Goods

• Tell consignors how and when they will be paid (check, cash, or store credit; frequency monthly, after sale, or pick-up).
• Discuss what happens at the end of the consignment period: returns, donations, or markdowns.
• Encourage consignors to ask questions and keep their copy of the signed agreement.

Best Practices for Efficient Intake

• Use batch/tag printing and intake checklists to speed up the process.
• Plan regular intake hours avoid drop-ins during checkout or peak times.
• Have a plan for “hold” items or those needing special cleaning before display.

FAQ: Consignment Intake Process for New Shop Owners

Intake Checklist: What You Need

• Intake forms or digital check-in
• Tags, barcodes, and label printer (if using software)
• Counterspace/table for checks and sorting
• Cleaning supplies for quick touch-ups
• Separate bins/baskets for accepted and declined items
• Easy-to-understand intake policy signage

Next Steps and Resources

• Sample intake form and agreement templates
• Read Pricing Consigned Items for your next step
• Track every item with consignment software for peace of mind