Creating Simple Store Policies (Returns, Consignor Terms, Payments)

Why Store Policies Matter for Consignment and Resale Shops

Every shop, no matter how small, needs clear policies. These protect you, set fair expectations, and help build trust with both customers and consignors. Great policies are written in plain language, posted in-store and online, and always consistent.

Core Policies Every Shop Owner Needs

• Returns and Refunds
  Decide whether you accept returns most consignment shops do not (all sales final), but some offer exchanges or 1-7 day returns for store credit only. List any exceptions: "Returns accepted only on electronics within 2 days if not working."
• Consignor Terms
  Spell out the split (percent paid to consignors), consignment period (how long items are displayed), discount/markdown schedule, how and when unsold items are handled, and payout options (cash, check, credit). Example: “Consignors receive 50% of selling price; items displayed for 60 days; any unsold will be donated or must be picked up within 10 days after the consignment period.”
• Payment Methods and Payout Schedule
  Tell shoppers what you accept: cash, cards, tap-to-pay, checks? For consignors, state whether you pay monthly, after each sale, or at item pickup.
• What Items (and Conditions) Are Accepted
  Create a public list of accepted brands, sizes, conditions, and any off-limits items. Example: “We do not accept used undergarments, recalled car seats, or broken electronics.”
• Store Etiquette and Conduct
  Keep it positive state that you reserve the right to refuse service or accept items in select cases (damage, poor behavior, theft, etc.).

Tips for Writing Policies That Actually Work

• Be brief and avoid legal jargon customers and consignors alike should understand every word.
• Use bullet points or numbered lists for clarity, especially for returns and payouts.
• Make everything visible: Keep printed policies at checkout, intake area, and on your website/socials.
• Review or update policies every year, especially before busy seasons or if local laws change.

Sample “All Sales Final” Policy Statement

“Because of the nature of consignment, all sales are final. No returns or exchanges except for defective electronics within 2 days of purchase. Thank you for understanding.”

FAQ: Consignment Store Policies for Beginners

Checklist: Must-Have Points for Every Shop Policy

• Return & refund rules
• Accepted payment forms & payout timing
• Intake procedure and item quality standards
• Consignment terms and commission/split
• Behavior and conduct expectations

Next Steps and Resources

• Download free policy templates as a starting point
• Read How to Handle Your First Consignor Agreement
• Ask other shop owners about their most effective policies