Great sales and repeat customers start with the first thing you say. A warm, welcoming “Hello! Let me know if you need anything,” tells shoppers they’re valued without pressure.
Make eye contact, smile, and if possible say “I’ll be with you in just a minute.” Most shoppers are patient if they feel noticed.
Point out specials, new arrivals, or popular gift areas. Offer helpful tips if someone seems stuck, but give space to browse at their own pace.
The words are less important than the tone. Be authentic, upbeat, and adjust for age, mood, and your shop’s style.
Stay calm, explain honestly, and show where policies are posted. Offer a kind word or possible options, but maintain your shop's standards.
Great service starts with an organized shop. Best Consignment Shop Software lets you focus on people, not paperwork—speed up checkout, track customer requests, and never miss a sale. Pay once for lifetime use, never worry about monthly bills or forced support prepayments, and get help when you need it. Since 2002, BCSS has powered hundreds of shops to friendlier, more reliable service. See why owners and shoppers love it!
Yes, for safety and tax purposes, always request ID for cash payouts above $100 or anytime you don’t know the consignor personally. Log ID type and signature for your records.
Make card payment visible and easy. Display “Cards Accepted” stickers and keep your reader ready by the register. Many shoppers will use cards if they see it’s welcomed.
Keep records! If mail is slow, resend after a waiting period. For bounced checks, contact the consignor and resolve directly. Digital payments need double-checks for correct account info before sending.
Yes, but only if this is clearly stated in your consignor agreement. Many offer a higher percent for store credit compared to cash payout as an incentive.
One-time payment, lifetime tracking, and no required support prepayments mean more money in your pocket. Best Consignment Shop Software makes handling every payment and payout fast, accurate, and easy. Track cash, card, check, or digital payouts for each consignor, see reports instantly, and manage every record in one place. Since 2002, BCSS has helped hundreds of shops stay organized, confident, and secure.