About Data Files
All of the information entered into BCSS is stored in 'data files' (stored on the hard drive at C:\BCSS - the 'BCSS Program Folder'. (In older editions the location was C:\Program Files(x86) or C:\Program Files.)
Data sometimes becomes damaged or corrupted by power interruptions, surges or spikes, hard shut downs, closing BCSS while it is processing, faulty hardware, viruses, malware, insufficient computer resources (like RAM memory) and a long list of ...
A button to the far right on the Main Menu named 'Send Data' sends your data files to our server, providing a backup of your valuable data and giving tech support easy access to your files.
Note: With version 6.0.3600 the Send-Data Button has been replaced with automatic daily backups.
If the Send-Data Button is not present (or if the Internet connection is too slow), zip your last BCSS data folder and email your data files to email@example.com (if the files are less than 2MB) or send them using a free online file-transfer service called WeTransfer. (Free email services like AOL, MSN and Yahoo probably won't allow transferring files of size using their services.)
Send your data files to support after the close of business on the day prior to the day your shop will be closed. That way, when your files are returned to you and restored, you won't lose newly-entered data. Of course if there's a problem and the program can't be accessed, send the files asap.
Don't add, change or delete information in the program after sending files to tech support. It's ok to print labels for existing items, look up information, produce reports, etc.
Inventory and Consignor information can be added to spreadsheets then imported into the program after files from tech support have been applied.
How to Email Data Files to BCSS Support
Free email services like AOL, MSN, Hotmail and Yahoo aren't good choices for business purposes. They send good emails to spam/junk/trash folders and block attachments. If you use any 'free email service' and have expected to receive an email from anyone, check spam/junk/trash folders.
Google Mail (GMail) can be ok. Instead of the usual 2MB attachment limit, Google allows 25MB and is generally more reliable in distinguishing between desirable emails and spam.
Businesses should be using commercial-grade email services. In most cases the ISP that provides the Internet connection also provides email accounts.
- If you are using AOL, MSN, Hotmail or Yahoo, don't attempt to email files. User WeTransfer instead.
- For reliable email services, open a new email message. Enter firstname.lastname@example.org in the To: Field (or click on the link to open an email addressed to that address).
- In the message enter your name, the name of the person who purchased BCSS, shop name, BCSS edition (Intro, Deluxe, Diamond or Virtual) and version. The number looks something like 6.0.3333 and is displayed in the upper-left corner of BCSS. If the program can't be opened, hover over C:\BCSS\bcss.exe to view the version #.
- Also in the message include issues to be addressed. Include error messages, if any, and actions taken that produced the error(s). Use Window's Snipping Tool or your cell phone to take images and send them to email@example.com (instead of typing error messages out).
- Attach the new zip file of your data to the email. (See your email program's instructions for how to attach a file to an email. In most cases just click on Attach a File, find and select the file and click OK or Open.)
- Send the email.
- Add mm.st to your email program's Approved Senders List or White List to lessen the chance that spam filters will block our replies to you.
Your data files will be emailed back to you as a .zip file attachment, or you will receive a link to download large files from our server. Simply click on the attached .zip file. Your computer should have an 'unzipping program' for unzipping the files and placing them in the BCSS Data Folder (C:\BCSS or C:\Program Files(x86) or C:\Program Files\BCSS).
Please be aware that free email services like Gmail, Hotmail, Yahoo and AOL are not suitable for business purposes in that they often block attachments, particularly if attachments are large in size (as your data file may be according to them). Gmail.com is the 'best of the worst' of free email providers. Please contact your Internet Service Provider and ask them to help you configure your email program to receive and send email. Meanwhile, go to wetransfer.com and use their free service for sending large attachments.
Free Data Transfer Service
If your file is larger than 2MB and under 100MB send the file using WeTransfer.
- Follow the instructions below for zipping your data file.
- Go to https://www.wetransfer.com.
- Enter an Email address, your name and a password. (If you are concerned about privacy, create a special email address in your current email service that will be used solely for subscribing to online services.)
- Click the Send-Now Button.
- Copy firstname.lastname@example.org to the clipboard and paste it into the To Field. (This will avoid read/type errors.)
- In the Subject Field, Enter BCSS Update
- In the Message Box, enter your name, shop name, error message(s) if any and actions taken just prior to the message(s) appearing.
- Click Select File.
- Locate the zip file on the Desktop, select it and click Open. The name of the file will be listed.
- 10. It is not necessary to select any options under 'Pay-per-use'.
- Click Send It and wait for the verification that the files has been sent.
- A link to your WeTransfer file will be listed. It is not necessary to do anything with this link. Tech support will receive the message you sent with your data files attached.
- We will inspect your files and return them to you with instructions.
How to Create a Data Folder Zip File
- In BCSS under Utilities, click on Backup Database Locally.
- In the next window, find Desktop in the left menu and double click on it.
- On the top of the window to the right of the Look-in Field, click on the New-Folder icon.
- Type BCSS Data 10-20-11 (changing the date to today's date). (If Windows named the folder 'New Folder' press F2 to reopen the folder name and type in the suggested name.)
- Click Open.
- Click Open again. A message will appear confirming that the backup has been completed.
- Close the message window.
- Go to the Desktop and right click on the folder just created.
- Select Send To.
- Select Compress Zip File (or something similar, depending about your Windows version).
- The new 'zipped folder' will appear on the Desktop. This is the folder that is to be attached to an email to email@example.com
Need help? Dawn Warfield has years of experience with BCSS and is very knowledgeable. Feel free to contact her: Office: 843-900-8152 Cell: 843-714-5894, firstname.lastname@example.org
Best Consignment Shop Software© 2001-2017